Customer Services for Bend, Oregon and all of Central Oregon


 

Since our beginning in the late 1970s, Fireside has placed particular emphasis on providing a high level of service for each customer. To do this, our personnel have significant factory and industry training and certifications in addition to many years of experience. We have reinvested significant business income to make our service department one of the best in the United States . Our personnel utilize an extensive computer system to organize and track all aspects of an item’s purchase, its installation and any necessary adjustments, warranty or repair work that could come up in the future. We have a number of installation and service trucks and crews, all managed by specially trained personnel to insure that our crews are able to be there when you expect them and have the correct items for the work to be done.

Click to see benefits of regular servicing of Gas Fireplaces & Stoves or Pellet Stoves

Fireplaces and Stoves Installation and Service

Fireside has installed thousands of fireplaces and stoves in Central Oregon . Correct installation is a very critical element for the proper, safe and reliable operation of fireplaces and stoves and is a critical factor in reducing service problems. Fireside’s installation and service personnel are factory and National Fireplace Institute (NFI) trained and certified and are also certified by the Oregon Fire Marshall’s office. Oregon state law requires a contractor’s license for anyone but the homeowner doing the installation of fireplaces and stoves. And, Oregon State law states that a building permit is always required.

Consumers should always insist on installation by a business that has NFI certified employees and is a licensed Oregon contractor. Our Oregon state contractors license number is 67586. Oregon requires that a building permit be taken out when stoves or fireplaces are installed and permits are required by home owner insurance carriers. The final step of the building permit is inspection and approval of the installation by the local building inspector’s office. Unfortunately, many times these installations are done without a permit. Consumers should never do business with anyone that “wants to save you money” by not taking out a permit.

Fireside has factory trained and certified service technicians with fully equipped service trucks. Our service technicians provide a wide variety of maintenance or warranty work on fireplaces, stoves and spas. Be sure to verify that you have a real problem before scheduling service however. Many apparent service problems turn out to be rather simple things that homeowners can do themselves and save money in the process. Prior to requesting service work, read your owner’s manual. Also many manufacturer’s websites typically have trouble shooting and FAQ sections. They also have manuals available for downloading if you have lost yours.

Pilot Lighting Problems : Your manual is a particularly good resource if you are having trouble lighting your pilot light. If you continue to have a problem and you have a natural gas appliance, your utility company, Cascade Natural Gas will provide additional assistance. If you have propane and continue to have problems lighting your pilot, it is very likely air was introduced into the gas line during the last tank refill or during an extended period of non use. The line will need to be bled by your propane company before your appliance will operate properly again.

Smoking Wood Stove or Fireplace : If your stove or fireplace was working fine but begins to smoke, it means two things:

  1. You need to have your chimney cleaned.
  2. You need to burn hotter, smaller fires.

The Three Basic Hearth Product Service Steps

  1. Carefully read your owners manual for solutions
  2. Look for obvious things like an unplugged electrical line.
  3. Schedule service:

If you need help in lighting your natural gas appliance, call Cascade Natural Gas 382-6464. Part of your gas bill includes providing this service foor you.

If you have read your manual and you still need service:

Or call Fireside at: 382-2597

Marquis Spas Service

Fireside provides full service including warranty service on Marquis Spas. Prior to requesting service, be sure to read your Marquis Spas owners manual. Many times, the answer to a problem is covered in the manual. As an example, common cause for your spa suddenly not operating properly is simply that the filter(s) are dirty. A thorough filter cleaning fixes it.

A common cause of “cloudy” water is that inadequate sanitizer at some point allowed bacteria growth. Your Marquis Spas owner’s manual covers proper water maintenance in considerable detail. Come by the store and talk to us if water clarity problems continue.

Marquis Spas warranty coverage is extensive. Your owner’s manual lists all the warranty details. Be sure to contact us if you have questions.

The Three Basic Marquis Spas Service Steps

  1. Carefully read your owners manual for solutions
  2. Look for obvious things like a dirty filter or a tripped circuit breaker.
  3. Schedule service

 Or call Fireside: 382-2597

BBQ Grill Service

Fireside provides full service including warranty service on the grills that we sell. Prior to requesting service, be sure to read your grill owners manual. Many times, the answer to a problem is covered in the manual.

It’s not uncommon for a gas grill to have problems starting. This problem is usually caused by something as simple as a loose wire , a gas valve being off or a propane tank that should have been turned on before the grill was. Other times, it is caused by a faulty igniter. We usually have replacement igniters in stock so be sure to stop by Fireside for a replacement one.

Grills should also be kept somewhat clean. Not only are grills with excessive build ups of residue unsightly, they are also a health and fire hazard.

Be sure to thoroughly clean your grill before you request service. This will save you money because our service technician will have to spend time cleaning your grill before he can find the problem.

The Four Basic BBQ Grill Service Steps

  1. Carefully read your owners manual for solutions
  2. Look for obvious things like a loose wire or valve turned off.
  3. Thoroughly clean your grill
  4. Schedule service:

Or call Fireside: 382-2597

Patio Furniture Service

Occasionally, patio furniture requires service. Fireside always provides full service including warranty service on the many different kinds of patio furniture it sells.

Manufacturer warranty coverage varies. Fabrics are warrantied differently than frames. Be sure to contact us if you have questions

For Patio Furniture Service

Or call Fireside: 382-2597