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Perfect Installation!

★★★★★
5 5 1
I am very pleased with my new QuadraFire Santa Fe pellet stove from Fireside. Norm & Ben did a fantastic job on installing it and the inspector even commented on how it was "a perfect installation!" Thanks again!

Friendly Customer Service

★★★★★
5 5 1
Our salesman, Hap was very knowledgable and friendly!

We Love Our New Pellet Stove

★★★★★
5 5 1
Thank you for the overall good service on the purchase and installation of a new pellet stove. It was a pleasure dealing with all of you.

Great Quality & Exceptional Value

★★★★★
5 5 1
Thank you to Alan and the Fireside staff for making the purchase of a new hot tub hassle free. The quality and value of the Marquis product made the purchase decision easy. The delivery experience went smooth as well.

Great Selection

★★★★★
5 5 1
Great customer service and product selection.

Friendly & Fabulous

★★★★★
5 5 1
A HUGE thank-you to Adam! He was fabulous in every way! We appreciate his expertise and friendly, polite manner!

#Awesome!

★★★★★
5 5 1
You guys were great! Hot tub #awesome! : )

Following Through

★★★★★
5 5 1
What's most important is that you do what you say you are going to do and that goes a long way. Thank you!

★★★★★
5 5 1
We've had nothing but the best customer support in the year and a half that we've owned our hot tub. If we have needed anything the Fireside team has been able to come through in helping us answer any and all our questions. Thank you Fireside!!

Great customer service

★★★★☆
4 5 1
As with all things man made the tub came with a couple of small issues. Fireside promptly made the necessary adjustments with no argument and a great service team.

Resolution to a problem

★★★★★
5 5 1
Purchased a fireplace at the end of the year, when I got home I realized I had received a demo unit instead of a new unit. Still charged the full amount and no disclosure of the demo unit when I bought it. When I posted this earlier, I thought that would be it, but to my surprise I got a letter and a check for a discount because of the demo unit. I still am frustrated that this wasn't disclosed at purchase, but they took care of the situation in a professional manner. Completely unexpected and it is nice to see a business step up and take care of its customer. Nice job!

Great service

★★★★★
5 5 1
From start to finish to lighting our first fire, we had a great experience at Fireside. Hap and Alan were great, and the install crew was timely and efficient despite the record snow storm going on. Couldn't be happier. Thank you!

The Show

★★★★★
5 5 1
Thank you all so much. We appreciate all of the hard work associated with setting our new tub and removing the old tub in the difficult weather. You were outstanding. Alan, you were so kind. Thank you again.

Great customer service

★★★★★
5 5 1
I appreciated Adam and Jacob coming out quickly and resolving the issues on my fireplace promptly. Very professional!

All Around Super

★★★★★
5 5 1
We appreciate Hap & Fireside very much. Going in, we knew what we wanted in a wood stove. Guidance in the store was not pushy. They gave us a Veteran's Weekend discount & were very kind. They also let us combine their coupon, allowed us to keep the stove at their store until our installer picked it up & told us to take time, think about it & return when we were ready. The Quadrafire is perfect in our home, we've been very warm & comfortable through an extremely cold pre-winter here in Bend.

Prompt and professional service

★★★★★
5 5 1
Appreciate Hap's help selecting the perfect stove for our new home. Install team was efficient and took great care in protecting our finishes while moving the heavy stove into place.

Quad 3100 LE

★★★★★
5 5 1
Late summer 2015, we decided to replace our Jotul F3-CB with the Quad 3100 LE. Liked the look better in our straw bale home. Also had a Jotul F-600 in 2009/10 but too much stove. We have had an older style Quad 3100 in our old house since 1997 and liked it very much. Still heat the old house with it, along with a couple of small electric heaters. This stove is a bit different than the old 3100 but it works just as well. Fireside has provided all the service we could ask for. Nice company to do business with.

excellent

★★★★★
5 5 1
Staff was very helpfull and knowledgable of products. Lovely Store. I highly recomend their services.

excellent!

★★★★★
5 5 1
My visit to Fireside was very pleasant with the help of Alan finding me the perfect log set & John's visit to install at the house were both extremely satisfactory.

Great Service from Start to Finish

★★★★★
5 5 1
Our experience from beginning to end with sales person, Tyson, was a very pleasurable event. Even help after the installation was greatly appreciated. Everyone was super courteous, professional, and went out of their way to make sure we were happy and that we understood how to operate and maintain our Santa Fe pellet stove. Thank you Fireside.

Very helpful

★★★★★
5 5 1
Tyson was knowledgeable and so helpful during my purchase. Happy customer!

Great Experience

★★★★☆
4 5 1
Thank you for a great experience buying our Marquis spa. Your staff was very knowledgeable and the purchase and installation process was smooth and easy. Great experience!

Highly Recommend Fireside

★★★★★
5 5 1
I found the exact model of wood stove I was looking for at a great price. I would highly recommend Fireside to others.

Product Satisfaction

★★★★★
5 5 1
All aspects of purchase from the time we walked in the doors to Fireside in Bend, OR to the arrival of our hot tub was EXCELLENT. We wanted a hot tub made in our state and Marquis was our only choice. It is a beauty and we are thrilled to own it. I would rate 10 stars if available that is how happy we are!

Easy Buying Experience

★★★★★
5 5 1
I liked the stores comfortable vibe and had an easy experience with Ray throughout the whole process from buying to install.

Hot tub purchase

★★★★★
5 5 1
Great experience with my hot tub purchase.

Thanks. Very helpful.

★★★★★
5 5 1
Still waiting for the fireplace to be installed in our new home, and of course, looking forward to it.

Great Experience

★★★★★
5 5 1
Ordered a Lopi Stove to be installed. Great product, and excellent service. Installation went great.

We Love Our New Lopi Endeavor Wood Stove

★★★★★
5 5 1
We needed to replace our worn out wood stove and Fireside did a great job of helping us buy a new stove. The salesperson we worked with gave us some great choices and helped us save some money as well. The installation crew was friendly and professional. All in all a great experience and the new Lopi stove is highly efficient, safe and easy to operate.

First Time Hot Tub Owner

★★★★★
5 5 1
From the moment we walked in we felt like we were being taken care of by someone we could trust in the purchase process. I'll be staying loyal in my future purchases.

Thanks for Fixing My Fireplace

★★★★★
5 5 1
Since we moved into our house in January 2014 the fireplace never had flames that were visible but after your help fixing it the flames are yellow and high and enjoyable to look at.The glass even sparkles! We now look forward to coming home and turning on our fireplace. Thank you so much!

Stellar Service

★★★★★
5 5 1
We had a problem with our new QuadraFire pellet stove insert the first time we fired it up. After calling your office, your service tech Jacob showed up and did an absolutely stellar job trouble-shooting and fixing the problem with a twitchy safety sensor. He was thoroughly professional and patiently answered the many questions I had. The pride in his work is obvious and so is his customer-oriented attitude. Your service team is awesome!

Excellent Sales and Service

★★★★★
5 5 1
We had an excellent experience purchasing a gas fireplace from Fireside. Hap, our salesman, was knowledgeable and helpful as we selected our model. The installers were prompt, courteous, careful and cleaned up.

Great Service

★★★★★
5 5 1
The installer got here when he said he would and did the job quickly and efficiently. Super experience. I would recommend them to anyone.

Excellent Experience

★★★★★
5 5 1
I really can't say enough about the excellent experience I had with Fireside. The salesman was no pressure, very knowledgeable, and gave good advice about size and placement of the wood stove I bought. It really is perfect for my situation. The installation guys were both very professional and friendly. The only downside I found is that they didn't clean up well when the left. I'm picky about that, though. Other than that it is a very clean installation. When the county inspector came he said that often times he will call Fireside to see if they know something he doesn't with regard to equipment and clearances. I thought that a high endorsement of Fireside. I will recommend Fireside without hesitation.

Low Pressure Sales & Good Service

★★★★★
5 5 1
We were treated respectfully and our needs were addressed appropriately. A representative came to our home to do measurements and make recommendations. Installation was quick and some minor adjustments were made expeditiously. Competent and professional.

Professional

★★★★★
5 5 1
The most professional group I've run across in a long time.

Great Installation Team

★★★★★
5 5 1
Good experience all around, although we will have to get through this long summer to really try out our new fireplace. Hap and the installation team were great to work with.

Great Customer Service

★★★★☆
4 5 1
Hap was helpful throughout the entire buying experience. Great customer service; will come back for future purchases!

Happy Hot Tub Owner

★★★★★
5 5 1
Thank you for making me so happy with my new hot tub spa! It's perfect for me!

Outstanding Customer Service

★★★★★
5 5 1
We had the pleasure of working with Hap who was tremendous help in our selection process. He provided outstanding customer service and excellent communication to us on our many questions. I would highly recommend Fireside and Hap to anyone! Thanks

Customer Service & Reliabilty

★★★★★
5 5 1
Absolutely amazing service and reliability. Strong desire to please customers is obvious as is their highest quality of professionalism.

We Will Definitely Be Back!!

★★★★★
5 5 1
We really enjoyed our experience at Fireside. The sales associate was knowledgeable, polite and very helpful. The two gentlemen that did the delivery and installation were very professional and accommodating. We had a great experience!

Awesome Customer Service!

★★★★★
5 5 1
I have purchased my grill and fire table from Fireside. Service in-store and delivery was outstanding! They didn't have quite the fire table I was looking for and they worked with me and the manufacturer to build me a custom table. When it comes time to add an additional fireplace, I will be getting here!!

Love our Mt Vernon AE Pellet Stove

★★★★★
5 5 1
We purchased the Quadra-Fire Mt Vernon AE insert for our new home built by Doug Young Construction. Allen helped us with our purchase and was very helpful, courteous, and professional. We just moved in and have only used our new stove for a couple of weeks but love it. I have burned round wood for 40 years and really like the convenience and availability of pellets. This stove puts out a lot of heat and I hope it provides years of trouble free service. Thanks Fireside!

GREAT Customer Service!

★★★★★
5 5 1
Thank you Tyson and Fireside, I had really great service, prices, and delivery.

Love Our Quadrafire!

★★★★★
5 5 1
A huge Thanks to Seth at Fireside for helping us with our recent stove purchase. He had great input and advice but never came across as a pushy salesman. A great experience and we will definitely be back...for a hot tub!

Customer Service

★★★★★
5 5 1
I recently purchased a Marquis spa from Fireside. The salesperson was Tyson and he was great. The installation guys were also great. Everything went off as planned. Delivery date and time were as planned. I couldn't be happier.

Annual Pellet Service

★★★★★
5 5 1
Jay did a wonderful job with the annual pellet service on my QuadraFire. He was very friendly and knowledgeable.

Outstanding Technicicans

★★★★★
5 5 1
We would like to take this opportunity to commend the work of technicians John Wall and Jacob McNeely in fixing our propane fireplace. They are both very knowledgeable and fixed our problem quickly and effectively. Along the way, they gave us a valuable lesson in propane fireplace use, and even went up onto the roof to check the chimney piping. In addition to being outstanding technicians, we found both of them to be very friendly and polite. Overall, it was a very pleasant experience.

Wood Stove Insert

★★★★★
5 5 1
Sales staff was very helpful and knowledge about the product. Everything was delivered as promised . The install crew left no mess and did a great job. They answered all our question and demonstrated, how the stove worked . County permit process was a breeze. One call did it. Thanks fireside for a great experience.

Awesome!

★★★★★
5 5 1
Our new fireplace is SO awesome. We actually got too warm at times and that has NEVER happened at our house. Thank you so much. Adam was amazing in solving the gas smell so that we could continue the instillation. He is our hero. Thanks again!

Excellent Job

★★★★★
5 5 1
The men that installed our Blaze King stove were very conscientious and did an excellent job.

Exceptional Customer Service

★★★★★
5 5 1
Remember when good customer service was the norm? A big "shout out" to Seth for his great listening skills, attention to detail and follow through. I love my fireplace!

A Pleasant Experience

★★★★★
5 5 1
From our first visit to the Bend Fireside showroom, through the expert installation of our new wood stove, the process was stress free and extremely professional. Buying our wood stove from Bend Fireside was one of the best decisions we've ever made.

Great Crew

★★★★★
5 5 1
Norm & Ben did a fantastic job installing my stove. What a great crew!

What a pleaseure

★★★★★
5 5 1
Staff was very easy to work with. It was a pleasure to give our business again.

In Love with My New Hot Tub

★★★★★
5 5 1
I love my hot tub! I bought a spa 25 years ago and have had no problems.

New Stove Purchase-Installation

★★★★★
5 5 1
Very happy with the stove. Installation was well done in a timely manner. Crew was knowledgeable, professional and helpful. They answered all my questions & were friendly. Overall a good experience. Thanks so much Bend Fireside!

Impressive

★★★★★
5 5 1
I actually have bought 2 hot tubs from Bend Fireside. I just keep coming back. Great product. Great service, and great people. Thanks!!!

Honest

★★★★★
5 5 1
...I found that [my mother's] pellet stove (purchased from another dealer) was not functioning... In a panic, I called fireside... The store manager came out within twenty minutes, spent at least 2 hours repairing...and would not except any payment at all... I would recommend fireside, honestly and without hesitation...

Impressive Salespeople!

★★★★★
5 5 1
I'm impressed with the friendliness and helpfulness of the salespeople.

Knowledgeable Staff

★★★★★
5 5 1
Staff was so helpful and knowledgeable.

Helpful Installers!

★★★★★
5 5 1
Installers were excellent and helpful.

Friendly Staff

★★★★★
5 5 1
Friendly and down to earth staff.

Stellar Job!

★★★★★
5 5 1
The installer did a stellar job.