Leave a Review for Fireside!

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Helpful Service

★★★★★
5 5 1
I brought in my wood stove door for service and in return I received a better working door than before! Mike was very helpful and they adjusted the handle, removed the washer and even cleaned the glass for no charge! Thank you, Fireside!

Wood Stove Kings

★★★★★
5 5 1
Hap helped us pick out the perfect wood stove to heat our log home. He took the time to explain how the stove works and was able to have the stove delivered within a few days!

A Pleasure

★★★★★
5 5 1
Our service techs Ryan & Jason were wonderful. Their professionalism was remarkable and they were a pleasure to have in our home.

Repair Service

★★★★★
5 5 1
Please pass on the information that I was impressed by your Svc Tech Jacob .. Jacob went the 'extra mile' .. Thank you, Jim

Excellent product and staff

★★★★★
5 5 1
Staff helped us greatly in choosing the right hot tub for us. Delivery and setup was easy, instructions given were easy to follow. We have bought several products form Fireside and would recommend them highly.

Good job

★★★★★
5 5 1
Alan did a good job helping us convert our wood burning fireplace and select a very nice looking gas fireplace log set. Although I took the lead, communication was good throughout the time it took to place order, have items manufactured, shipped and installed. Installation tech was fantastic...he arrived on-time, laid down blankets to protect our floor and was very neat, clean, well organized. He took extra time to explain how everything works. The fireplace looks fantastic and we are pleased!

Great Company!

★★★★☆
4 5 1
Great company to work with and would recommend Mike to anyone who is looking for  a new hot tub.

Jotul Propane Stove

★★★★★
5 5 1
Install went great, in and out in 1 1/2 hours.  The install gents were awesome and my house was just as clean as before they got there. After they left, the stove went out and after my husband and I tried to figure out the problem to no avail, we decided to call the store. Jerry, the manager took the time to listen to our issue and had to do some research and would call us back, which he did.  He was unable to resolve our issue over the phone, but our sales person Sue, who lives nearby, came over and spent an hour trying to resolve the igniter issue, which she diagnosed.  She made some phone calls back to the shop to set up a technician to come out the next day. The next day, Jerry called and said that all the techs were swamped, but offered to come out to our home and take a look. Yay.....after over an hour, he was able to fix the problem and we are now nice and toasty warm. He called the next day to check and make sure we were happy, as did Sue our salesperson. I so appreciate the quick response and making us satisfied customers. I can't say enough about Jerry and Sue and the install guys. Think of Fireside first when purchasing a new stove....they are awesome.

Great Customer Service

★★★★☆
4 5 1
After a bad experience with Resort Spas in Redmond, we purchased a spa from Fireside and it was a great experience! We were showed how to use it and maintain it at the lowest cost possible. The install was on time and effortless. We love our spa and wouldn't  go anywhere else.

Very professional and easy to work with.

★★★★★
5 5 1
Very professional and easy to work with. Everyone at Fireside really worked hard to earn my business. They made everything work for us. I highly recommend Fireside.

Great Customer service

★★★★★
5 5 1
I was very pleased from the first phone call, Jerry coming to the home, the installers and gals in the office that assisted with the permit and inspection, were all very wonderful to work with. Final cost was less than estimate, which I don't think I have ever had that happen before. Thank you so much for being a great company! Highly recommend Fireside, they did a great job!

Very Happy!

★★★★★
5 5 1
Ryan came out to help get the fireplace working again, some issues due to a remodel. He was very helpful and friendly. He did a great job, fixed the problem, took the time to show me how to maintain the fireplace. Very happy with the service.

Absolutely amazing

★★★★★
5 5 1
I've never had a contracted project come of so perfect. From the initial sale and knowledgeable salesperson to the incredible delivery crew, every point of contact with Fireside was superb. I'm excited to try out my new hot tub!

Gas Fireplace

★★★★★
5 5 1
Very happy with the service. Alan was a big help.

Service staff is great.

★★★★★
5 5 1
Love our new insert. All the people who came out to our home were kind and answered all our questions.

Great Experience

★★★★★
5 5 1
Bend Fireside did a great job. They helped me select a spa sight unseen for our vacation property. They suggested a great electrician, and were very flexible regarding delivery.

Hot Tub Purchase

★★★★★
5 5 1
Outstanding product. Excellent price. Stellar service!!

Attaboy!

★★★★★
5 5 1
Norm & Ben were fast and efficient when installing our new Quadra-Fire wood stove. Thanks a lot It looks great!

To the Nth Degree

★★★★★
5 5 1
Jacob, the service tech come out to fix a hole in our ceiling. He went to the Nth degree to make sure everything was perfect and did an incredible job. He's a keeper and we'll be sure to request him in the future.

Great Service

★★★★☆
4 5 1
Great service, friendly people, nice showroom, terrific hot tub!

New to Bend

★★★★★
5 5 1
I recently moved to Bend from Lake Tahoe California. The house we purchased in Awbrey Glen had an existing older two sided gas fireplace. The pilot light was out and I could not locate the gas control knob. I also wanted some input to see if this fire place would actually do some home heating or if was just for looks. So, I called Fireside. They returned my call the next day and scheduled a service appointment within just a few days. I was pleased in the short notice time they were able to come out. Ryan, the service Tech came out. He too had a tough time locating the control knob to light the pilot but through patience and determination he found it and lit the pilot. We then discussed the efficiency of the fireplace unit. He assured me that it would produce home heat just fine. I had asked him if a thermostat control could be installed as it just had an on/off switch. He recommended a hand held remote/thermostat unit that was a very reasonable price. Ryan had it installed and operating in just a few minutes. I was overly pleased a satisfied with Ryan's expertise, excellent customer service and cleanliness. I would highly recommend Fireside to anyone for the Products they carry and excellent customer service they Provide. Now, if I could just find someone who works on ceiling fans! Very pleased customer, Jim in Awbrey Glen

Excellent service and value.

★★★★★
5 5 1
Fireside provided excellent service and their products are top of the line. Hap was friendly, knowledgeable, and easy to work with. I am very happy with my hot tub.

Friendly Staff

★★★★☆
4 5 1
The staff is always friendly and helpful.

Love our Wood Stove

★★★★★
5 5 1
We are really happy with our new wood stove. Fireside was very easy to work with and they did a great job on the installation.

Great Service

★★★★★
5 5 1
The staff at Fireside are always professional and courteous. I enjoy calling them with questions because I get what I need in a straightforward manner. The guys who installed the unit were courteous and professional as well. They took special care to ensure my expectations were met and that my brand new home was cared for during the installation. Thank you!

Highly Recommend

★★★★★
5 5 1
We've lived in Bend 30+ years and highly recommend Fireside. We bought our 1st hot tub here and are back now for our second. We are happy to support a local store that carries quality hot tubs. Fireside is knowledgeable, helpful, & is always available to troubleshoot and answer questions.

Customer Service

★★★★★
5 5 1
Thanks to Source Landscaping for referring us to Fireside! We are thrilled with our new hot tub and love that it was made in Oregon. Thanks for living up to your reputation for providing great customer service!

Great Selection & Service

★★★★★
5 5 1
We purchased a hot tub and fireplace insert from Fireside and love them both! We should highly recommend Fireside based on their great selection and service!

Good Company

★★★★★
5 5 1
Great company to work with and would recommend Mike to anyone who is looking for a new hot tub.

Happily Accommodated

★★★★★
5 5 1
We purchased a modern gas fireplace for our new construction. Fireside was able to get our install moved ahead on the schedule to coincide with the HVAC contractors needs. Thanks!

Oregon Made Hot Tub

★★★★★
5 5 1
I really like the fact that Marquis hot tubs are made right here in Oregon!

Professional

★★★★☆
4 5 1
Great service and professional installation.

Linear Fireplace

★★★★★
5 5 1
Our salesman was Hap Blackmer. He took the time to answer all of our questions about linear fireplaces. We were able to pay half down and the other half when the order came in. They allowed us to store the fireplace there until the builder was able to pick it up. Great customer service experience.

Great Job!

★★★★★
5 5 1
Great service and installation of our new fireplace. Installers were on time and did a great job!

Professional Installation

★★★★★
5 5 1
My wife and I are grateful for the expert and professional installation the Fireside people did in installing our new fireplace. Our thanks for a job well done!

Overall a Very Good Experience

★★★★★
5 5 1
I worked with Tyson White. He suggested a Quadra-Fire Mt. Vernon E2 pellet stove, and a Graysen Woods Hearth Pad. I enjoyed his professionalism, attention to details, and quick follow-up when I had questions. The installation guys arrived well equipped, and made a recommendation to change our original venting plan to eliminate the potential for roof leaks. They were fast, and cleaned up after themselves. There is one thing that I wish I had discussed with Tyson prior to installation: The installers did not perform a start-up, nor did they complete the manufacturer's installation checklist. This is Standard Work, recommended by the manufacturer to the installer. I incorrectly assumed that these final value added steps would be performed as part of each appliance installation. Overall, a very good experience,

Amazing Service

★★★★★
5 5 1
So impressed with Alan and his team at Fireside. They installed my gas fireplace and did it on time and they were so friendly and communicated well through the whole process.

Our New Stove Is Amazing

★★★★★
5 5 1
Our new [Blaze King] stove is amazing! Installers Ben and Norm were so nice and did a fabulous job. We are using so little wood, the stove is so easy to operate and so efficient. We aren't loading up the stove at night since we don't want the house too warm for sleeping but in the morning the fire starts up so easily. We never knew a wood stove could be so efficient. We have a ceiling fan in the room so it pushes the warm air around the house. Thanks again for helping us make our lives so much easier.

Smooth Operation

★★★★★
5 5 1
We have remodeled our entire house and Fireside is the only contractor whose work has gone smoothly. From Hap our salesman - to Jimmy & Jacob who installed it - to Ryan the service tech who came out for the start-up. Everyone has been so nice to work with. I will be sure to recommend Fireside to all our friends.

New Lopi Stove

★★★★☆
4 5 1
Great folks to work with. Bought a Lopi stove from them and they did a stellar install and after the sales service was great.

We love our spa!

★★★★☆
4 5 1
We love our new spa and use it 2 times a day! We chose Fireside because they had the best options when it came to arrangements of the seats and that was very important to us.

Enjoying our gas insert!

★★★★★
5 5 1
We love it! Tyson was always very responsive to our contacts and was very helpful. The installation was quick, efficient, and professional. My only suggestion is to supply a cheatsheet of all "requirements" for installation at the time of deposit. The piece that was missing for me was the chimney cleaning until we were 1 week from installation. Fireside's vendor suggestion was able to accommodate within our installation schedule but it was a moment of panic of an additional delay. (We waited 2 months for an electrician to become available--not Fireside's responsibility but by then I was very anxious to complete.) Thank you, Fireside, for a job well done!

Very Professional

★★★★★
5 5 1
Very professional... the installers ( stove and chimney installation from scratch; no previous stove or chimney) were very professional, worked as a team, had all the right tools, no hesitation, no problems, fun to watch knowledgable folks do their job. The stove is very handsome!

Very happy with my new wood stove

★★★★☆
4 5 1
I'm loving the my new Jotul wood stove. Not only was the selling experience good but installation by your father and son team was outstanding! They know their stuff - getting things done efficiently and a joy to be around. I highly recommend Fireside.

Great Job!

★★★★★
5 5 1
We are really excited for our new Quadrafire wood stove. The installers did a great job! Thank you very much

Excellent Service Tech

★★★★★
5 5 1
Adam, our service technician, was excellent - very professional and extremely knowledgable.

Knowledgable & Courteous

★★★★★
5 5 1
We were referred to Fireside by a family member who had a great buying experience with their fireplace. The sales staff was very knowledgeable and courteous and we really liked the quality of hot tubs that you carry and sell.

The Perfect Fit!

★★★★★
5 5 1
Our salesman, Mike helped us find the perfect hot tub to fit the existing opening in our deck. Very satisfied with our hot tub buying experience!

Customer of 20 Years!

★★★★★
5 5 1
I have been a customer of Fireside for 20 years because I appreciate the quality of products they carry and the level of customer service I have received all these years!

Patio Heaters

★★★★★
5 5 1
Thank you for your professional work!

Always Professional

★★★★★
5 5 1
We've dealt with Fireside for 20 years and the people, service and products have always been excellent. A very "happy customer"... Lynne G...

Amazing Service

★★★★★
5 5 1
Wade and his crane service were amazing. How Mark worked with the crane in placing the spa was impressive as well. They all did a very good job.

Very pleased

★★★★★
5 5 1
Just received our new spa. The courtesy and knowledge of both the sales staff and the installation crew were excellent.

Great service

★★★★★
5 5 1
Very knowledgeable and friendly staff. Tyson was our main rep and he was great. We walked into the store several times for quick questions and everyone we talked to was knowledgeable and very helpful. We're very happy with our new Ashford Blaze King!

Excellent experience

★★★★★
5 5 1
Everything went smoothly. Installers were clean and precise. As well as helpful during this process.

Thanks!

★★★★★
5 5 1
Great service and products. Very happy!

Perfect Installation!

★★★★★
5 5 1
I am very pleased with my new QuadraFire Santa Fe pellet stove from Fireside. Norm & Ben did a fantastic job on installing it and the inspector even commented on how it was "a perfect installation!" Thanks again!

Friendly Customer Service

★★★★★
5 5 1
Our salesman, Hap was very knowledgable and friendly!

We Love Our New Pellet Stove

★★★★★
5 5 1
Thank you for the overall good service on the purchase and installation of a new pellet stove. It was a pleasure dealing with all of you.

Great Quality & Exceptional Value

★★★★★
5 5 1
Thank you to Alan and the Fireside staff for making the purchase of a new hot tub hassle free. The quality and value of the Marquis product made the purchase decision easy. The delivery experience went smooth as well.

Great Selection

★★★★★
5 5 1
Great customer service and product selection.

Friendly & Fabulous

★★★★★
5 5 1
A HUGE thank-you to Adam! He was fabulous in every way! We appreciate his expertise and friendly, polite manner!

#Awesome!

★★★★★
5 5 1
You guys were great! Hot tub #awesome! : )

Following Through

★★★★★
5 5 1
What's most important is that you do what you say you are going to do and that goes a long way. Thank you!

★★★★★
5 5 1
We've had nothing but the best customer support in the year and a half that we've owned our hot tub. If we have needed anything the Fireside team has been able to come through in helping us answer any and all our questions. Thank you Fireside!!

Great customer service

★★★★☆
4 5 1
As with all things man made the tub came with a couple of small issues. Fireside promptly made the necessary adjustments with no argument and a great service team.

Resolution to a problem

★★★★★
5 5 1
Purchased a fireplace at the end of the year, when I got home I realized I had received a demo unit instead of a new unit. Still charged the full amount and no disclosure of the demo unit when I bought it. When I posted this earlier, I thought that would be it, but to my surprise I got a letter and a check for a discount because of the demo unit. I still am frustrated that this wasn't disclosed at purchase, but they took care of the situation in a professional manner. Completely unexpected and it is nice to see a business step up and take care of its customer. Nice job!

Great service

★★★★★
5 5 1
From start to finish to lighting our first fire, we had a great experience at Fireside. Hap and Alan were great, and the install crew was timely and efficient despite the record snow storm going on. Couldn't be happier. Thank you!

The Show

★★★★★
5 5 1
Thank you all so much. We appreciate all of the hard work associated with setting our new tub and removing the old tub in the difficult weather. You were outstanding. Alan, you were so kind. Thank you again.

Great customer service

★★★★★
5 5 1
I appreciated Adam and Jacob coming out quickly and resolving the issues on my fireplace promptly. Very professional!

All Around Super

★★★★★
5 5 1
We appreciate Hap & Fireside very much. Going in, we knew what we wanted in a wood stove. Guidance in the store was not pushy. They gave us a Veteran's Weekend discount & were very kind. They also let us combine their coupon, allowed us to keep the stove at their store until our installer picked it up & told us to take time, think about it & return when we were ready. The Quadrafire is perfect in our home, we've been very warm & comfortable through an extremely cold pre-winter here in Bend.

Prompt and professional service

★★★★★
5 5 1
Appreciate Hap's help selecting the perfect stove for our new home. Install team was efficient and took great care in protecting our finishes while moving the heavy stove into place.

Quad 3100 LE

★★★★★
5 5 1
Late summer 2015, we decided to replace our Jotul F3-CB with the Quad 3100 LE. Liked the look better in our straw bale home. Also had a Jotul F-600 in 2009/10 but too much stove. We have had an older style Quad 3100 in our old house since 1997 and liked it very much. Still heat the old house with it, along with a couple of small electric heaters. This stove is a bit different than the old 3100 but it works just as well. Fireside has provided all the service we could ask for. Nice company to do business with.

excellent

★★★★★
5 5 1
Staff was very helpfull and knowledgable of products. Lovely Store. I highly recomend their services.

excellent!

★★★★★
5 5 1
My visit to Fireside was very pleasant with the help of Alan finding me the perfect log set & John's visit to install at the house were both extremely satisfactory.

Great Service from Start to Finish

★★★★★
5 5 1
Our experience from beginning to end with sales person, Tyson, was a very pleasurable event. Even help after the installation was greatly appreciated. Everyone was super courteous, professional, and went out of their way to make sure we were happy and that we understood how to operate and maintain our Santa Fe pellet stove. Thank you Fireside.

Very helpful

★★★★★
5 5 1
Tyson was knowledgeable and so helpful during my purchase. Happy customer!

Great Experience

★★★★☆
4 5 1
Thank you for a great experience buying our Marquis spa. Your staff was very knowledgeable and the purchase and installation process was smooth and easy. Great experience!

Highly Recommend Fireside

★★★★★
5 5 1
I found the exact model of wood stove I was looking for at a great price. I would highly recommend Fireside to others.

Product Satisfaction

★★★★★
5 5 1
All aspects of purchase from the time we walked in the doors to Fireside in Bend, OR to the arrival of our hot tub was EXCELLENT. We wanted a hot tub made in our state and Marquis was our only choice. It is a beauty and we are thrilled to own it. I would rate 10 stars if available that is how happy we are!

Easy Buying Experience

★★★★★
5 5 1
I liked the stores comfortable vibe and had an easy experience with Ray throughout the whole process from buying to install.

Hot tub purchase

★★★★★
5 5 1
Great experience with my hot tub purchase.

Thanks. Very helpful.

★★★★★
5 5 1
Still waiting for the fireplace to be installed in our new home, and of course, looking forward to it.

Fireside installed roof vent leaks water

★★☆☆☆
2 5 1
I took photos for reference and would like a Foreman Tech here to correct roof flashing to proper water tight seal. Urgent .. drywall install soon in my new construction. Interior stove pipe needs adjust also. I'll point out concern for additional correction.

Great Experience

★★★★★
5 5 1
Ordered a Lopi Stove to be installed. Great product, and excellent service. Installation went great.

We Love Our New Lopi Endeavor Wood Stove

★★★★★
5 5 1
We needed to replace our worn out wood stove and Fireside did a great job of helping us buy a new stove. The salesperson we worked with gave us some great choices and helped us save some money as well. The installation crew was friendly and professional. All in all a great experience and the new Lopi stove is highly efficient, safe and easy to operate.

First Time Hot Tub Owner

★★★★★
5 5 1
From the moment we walked in we felt like we were being taken care of by someone we could trust in the purchase process. I'll be staying loyal in my future purchases.

Thanks for Fixing My Fireplace

★★★★★
5 5 1
Since we moved into our house in January 2014 the fireplace never had flames that were visible but after your help fixing it the flames are yellow and high and enjoyable to look at.The glass even sparkles! We now look forward to coming home and turning on our fireplace. Thank you so much!

Stellar Service

★★★★★
5 5 1
We had a problem with our new QuadraFire pellet stove insert the first time we fired it up. After calling your office, your service tech Jacob showed up and did an absolutely stellar job trouble-shooting and fixing the problem with a twitchy safety sensor. He was thoroughly professional and patiently answered the many questions I had. The pride in his work is obvious and so is his customer-oriented attitude. Your service team is awesome!

Excellent Sales and Service

★★★★★
5 5 1
We had an excellent experience purchasing a gas fireplace from Fireside. Hap, our salesman, was knowledgeable and helpful as we selected our model. The installers were prompt, courteous, careful and cleaned up.

Frustrating process

★★★☆☆
3 5 1
First off let me say we love the new Lopi stove and the installation is working flawlessly and we realize our experience ordering and bringing our order to completion was somewhat different from many of the reports below, however our experience with Fireside was kind of like swimming up stream the whole time. Perhaps with Fireside being the only place to purchase a Lopi stove in the area, they have little worry you'll go elsewhere. Or maybe their just so busy they've lost their way. But whatever it is, it seemed to take many separate visits to the store and phone calls before anyone became remotely interested in following up on our $5000.00 project. Our frustrations were such that if we could have purchased elsewhere, we would have.. Only after they requested and received 75% up front payment did anything really start to move. A bit insulting for someone with a credit rating over 800! That said, once we finally got the ball rolling things went better and as we indicated earlier, the end product is fine. But in our case, we feel the sales process could have been better.

Great Service

★★★★★
5 5 1
The installer got here when he said he would and did the job quickly and efficiently. Super experience. I would recommend them to anyone.

Excellent Experience

★★★★★
5 5 1
I really can't say enough about the excellent experience I had with Fireside. The salesman was no pressure, very knowledgeable, and gave good advice about size and placement of the wood stove I bought. It really is perfect for my situation. The installation guys were both very professional and friendly. The only downside I found is that they didn't clean up well when the left. I'm picky about that, though. Other than that it is a very clean installation. When the county inspector came he said that often times he will call Fireside to see if they know something he doesn't with regard to equipment and clearances. I thought that a high endorsement of Fireside. I will recommend Fireside without hesitation.

Low Pressure Sales & Good Service

★★★★★
5 5 1
We were treated respectfully and our needs were addressed appropriately. A representative came to our home to do measurements and make recommendations. Installation was quick and some minor adjustments were made expeditiously. Competent and professional.

Professional

★★★★★
5 5 1
The most professional group I've run across in a long time.

Great Installation Team

★★★★★
5 5 1
Good experience all around, although we will have to get through this long summer to really try out our new fireplace. Hap and the installation team were great to work with.

Great Customer Service

★★★★☆
4 5 1
Hap was helpful throughout the entire buying experience. Great customer service; will come back for future purchases!

Happy Hot Tub Owner

★★★★★
5 5 1
Thank you for making me so happy with my new hot tub spa! It's perfect for me!

Outstanding Customer Service

★★★★★
5 5 1
We had the pleasure of working with Hap who was tremendous help in our selection process. He provided outstanding customer service and excellent communication to us on our many questions. I would highly recommend Fireside and Hap to anyone! Thanks

Top of the line Harmon

★★★☆☆
3 5 1
Not installed properly the first time, had to wait for installers to return so I could plug the unit in. The unit is beautiful with the porcelain over cast iron in Majorca brown. The real test will come this fall/winter. I have read many reviews where people had problems with the auto-igniter, so we will see...

Customer Service & Reliabilty

★★★★★
5 5 1
Absolutely amazing service and reliability. Strong desire to please customers is obvious as is their highest quality of professionalism.

We Will Definitely Be Back!!

★★★★★
5 5 1
We really enjoyed our experience at Fireside. The sales associate was knowledgeable, polite and very helpful. The two gentlemen that did the delivery and installation were very professional and accommodating. We had a great experience!

Awesome Customer Service!

★★★★★
5 5 1
I have purchased my grill and fire table from Fireside. Service in-store and delivery was outstanding! They didn't have quite the fire table I was looking for and they worked with me and the manufacturer to build me a custom table. When it comes time to add an additional fireplace, I will be getting here!!

n/a

★★★☆☆
3 5 1
The only regret I have with my new Weber grill is that I wish I would have purchased a bigger one. If there were a way to exchange it for the larger unit without getting hammered on price I'd do it. Thanks.

Love our Mt Vernon AE Pellet Stove

★★★★★
5 5 1
We purchased the Quadra-Fire Mt Vernon AE insert for our new home built by Doug Young Construction. Allen helped us with our purchase and was very helpful, courteous, and professional. We just moved in and have only used our new stove for a couple of weeks but love it. I have burned round wood for 40 years and really like the convenience and availability of pellets. This stove puts out a lot of heat and I hope it provides years of trouble free service. Thanks Fireside!

GREAT Customer Service!

★★★★★
5 5 1
Thank you Tyson and Fireside, I had really great service, prices, and delivery.

Love Our Quadrafire!

★★★★★
5 5 1
A huge Thanks to Seth at Fireside for helping us with our recent stove purchase. He had great input and advice but never came across as a pushy salesman. A great experience and we will definitely be back...for a hot tub!

Disappointed

★☆☆☆☆
1 5 1
Overall, I am happy with the stove and the end product. The sales staff in the store were extremely pleasant and knowledgeable. The scheduling department leaves a lot of room for improvement. I was told that I was 30 days out for an install. At 20 days out I called to see where I was on the schedule and to my surprise, I was told that my stove was already installed! I actually had to look over to see the empty place on the wall to verify that it was not installed! My file was lost and considered closed. The installers were pleasant and completed the job quickly once I was on the schedule. I complained to the owner and he listened intently, it sounds like they have since replaced her.

Customer Service

★★★★★
5 5 1
I recently purchased a Marquis spa from Fireside. The salesperson was Tyson and he was great. The installation guys were also great. Everything went off as planned. Delivery date and time were as planned. I couldn't be happier.

Annual Pellet Service

★★★★★
5 5 1
Jay did a wonderful job with the annual pellet service on my QuadraFire. He was very friendly and knowledgeable.

Outstanding Technicicans

★★★★★
5 5 1
We would like to take this opportunity to commend the work of technicians John Wall and Jacob McNeely in fixing our propane fireplace. They are both very knowledgeable and fixed our problem quickly and effectively. Along the way, they gave us a valuable lesson in propane fireplace use, and even went up onto the roof to check the chimney piping. In addition to being outstanding technicians, we found both of them to be very friendly and polite. Overall, it was a very pleasant experience.

Wood Stove Insert

★★★★★
5 5 1
Sales staff was very helpful and knowledge about the product. Everything was delivered as promised . The install crew left no mess and did a great job. They answered all our question and demonstrated, how the stove worked . County permit process was a breeze. One call did it. Thanks fireside for a great experience.

Awesome!

★★★★★
5 5 1
Our new fireplace is SO awesome. We actually got too warm at times and that has NEVER happened at our house. Thank you so much. Adam was amazing in solving the gas smell so that we could continue the instillation. He is our hero. Thanks again!

Excellent Job

★★★★★
5 5 1
The men that installed our Blaze King stove were very conscientious and did an excellent job.

Exceptional Customer Service

★★★★★
5 5 1
Remember when good customer service was the norm? A big "shout out" to Seth for his great listening skills, attention to detail and follow through. I love my fireplace!

A Pleasant Experience

★★★★★
5 5 1
From our first visit to the Bend Fireside showroom, through the expert installation of our new wood stove, the process was stress free and extremely professional. Buying our wood stove from Bend Fireside was one of the best decisions we've ever made.

Great Crew

★★★★★
5 5 1
Norm & Ben did a fantastic job installing my stove. What a great crew!

What a pleaseure

★★★★★
5 5 1
Staff was very easy to work with. It was a pleasure to give our business again.

In Love with My New Hot Tub

★★★★★
5 5 1
I love my hot tub! I bought a spa 25 years ago and have had no problems.

New Stove Purchase-Installation

★★★★★
5 5 1
Very happy with the stove. Installation was well done in a timely manner. Crew was knowledgeable, professional and helpful. They answered all my questions & were friendly. Overall a good experience. Thanks so much Bend Fireside!

Impressive

★★★★★
5 5 1
I actually have bought 2 hot tubs from Bend Fireside. I just keep coming back. Great product. Great service, and great people. Thanks!!!

Honest

★★★★★
5 5 1
...I found that [my mother's] pellet stove (purchased from another dealer) was not functioning... In a panic, I called fireside... The store manager came out within twenty minutes, spent at least 2 hours repairing...and would not except any payment at all... I would recommend fireside, honestly and without hesitation...

Impressive Salespeople!

★★★★★
5 5 1
I'm impressed with the friendliness and helpfulness of the salespeople.

Knowledgeable Staff

★★★★★
5 5 1
Staff was so helpful and knowledgeable.

Helpful Installers!

★★★★★
5 5 1
Installers were excellent and helpful.

Friendly Staff

★★★★★
5 5 1
Friendly and down to earth staff.

Stellar Job!

★★★★★
5 5 1
The installer did a stellar job.