Reviews of Fireside
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Top Notch Techs
Fireside fixed our gas fireplace. Both technicians were very personable, knowledgeable, and efficient. It was also impressive that they laid down drop cloths before starting the repairs. We will enjoy a warmer winter thanks to Fireside.
Robert G via Google
Awesome Customer Service!
I have purchased my grill and fire table from Fireside. Service in-store and delivery was outstanding! They didn't have quite the fire table I was looking for and they worked with me and the manufacturer to build me a custom table. When it comes time to add an additional fireplace, I will be getting here!!
OUTSTANDING (SO FAR)
Had a major problem with our new tub. The water lines to the pump motor were not attached and tightened resulting in major leaks. But Fireside is going to rectify by having their technician come out and resolve. I'll hold until that is complete on giving a five star total
A Pleasant Experience
From our first visit to the Bend Fireside showroom, through the expert installation of our new wood stove, the process was stress free and extremely professional. Buying our wood stove from Bend Fireside was one of the best decisions we've ever made.
Dick & Shirley Hanken
Love Our Quadrafire!
A huge Thanks to Seth at Fireside for helping us with our recent stove purchase. He had great input and advice but never came across as a pushy salesman. A great experience and we will definitely be back...for a hot tub!
Justin and Amanda DeVall
The installer got here when he said he would and did the job quickly and efficiently. Super experience. I would recommend them to anyone.
The most professional group I've run across in a long time.
Hot tub purchase
Great experience with my hot tub purchase.
the big kahuna
the liner was in, it took 2 men less than an hour to install. 625.00 ?
Annual Pellet Service
Jay did a wonderful job with the annual pellet service on my QuadraFire. He was very friendly and knowledgeable.
Our new fireplace is SO awesome. We actually got too warm at times and that has NEVER happened at our house. Thank you so much. Adam was amazing in solving the gas smell so that we could continue the instillation. He is our hero. Thanks again!
Norm & Ben did a fantastic job installing my stove. What a great crew!
Thanks for Fixing My Fireplace
Since we moved into our house in January 2014 the fireplace never had flames that were visible but after your help fixing it the flames are yellow and high and enjoyable to look at.The glass even sparkles! We now look forward to coming home and turning on our fireplace. Thank you so much!
Friendly and down to earth staff.
Tracy H., Bend OR
Customer Service & Reliabilty
Absolutely amazing service and reliability. Strong desire to please customers is obvious as is their highest quality of professionalism.
Terrific Tutorial & Technical Expertise
On December 1, 2020 our new Harman Absolute 43 pellet stove which we purchased from Fireside was installed. We were happy with the installation and performance of the stove. After a routine cleaning on February 8, 2021 the stove refused to ignite. Nancy Lee, scheduler, arranged for Jason Lincoln to call us prior to a service call scheduled for Thursday, February 11th. Via phone Jason gave us information to do a manual start of the unit saying, "Don't be cold till I get there." Jason was spectacular during the service call. He quickly diagnosed the problem. The stove ignited and the stove soon glowing. During the appointment Jason not only repaired the problem, he also gave us a terrific tutorial which enables us to use the stove to its fullest capacity. We highly recommend Jason for his fine personal skills and teaching abilities which he combines with expert knowledge and technical capacity.
Happy Hot Tub Owner
Thank you for making me so happy with my new hot tub spa! It's perfect for me!
Overall, I am happy with the stove and the end product. The sales staff in the store were extremely pleasant and knowledgeable. The scheduling department leaves a lot of room for improvement. I was told that I was 30 days out for an install. At 20 days out I called to see where I was on the schedule and to my surprise, I was told that my stove was already installed! I actually had to look over to see the empty place on the wall to verify that it was not installed! My file was lost and considered closed. The Scheduling woman was the most unprofessional / angry employee I have had the displeasure giving business to in a long time. The installers were pleasant and completed the job quickly once I was on the schedule. I complained to the owner and he listened intently, but did nothing to resolve the issues. I will look elsewhere next time.
The only regret I have with my new Weber grill is that I wish I would have purchased a bigger one. If there were a way to exchange it for the larger unit without getting hammered on price I'd do it. Thanks.
The task of purchasing a stove was made easy and the salesperson was very knowledgeable and helpful. The stove has exceeded my expectations...
We came in with a lot of questions about alternative heatsources not knowing a thing. We left with a huge wealth of information and an idea of what will be best for our home and heating needs. Tyson, we really appreciated your time, thank you!
Thanks. Very helpful.
Still waiting for the fireplace to be installed in our new home, and of course, looking forward to it.
We Love Our New Lopi Endeavor Wood Stove
We needed to replace our worn out wood stove and Fireside did a great job of helping us buy a new stove. The salesperson we worked with gave us some great choices and helped us save some money as well. The installation crew was friendly and professional. All in all a great experience and the new Lopi stove is highly efficient, safe and easy to operate.
Ordered a Lopi Stove to be installed. Great product, and excellent service. Installation went great.
Great Customer Service
Hap was helpful throughout the entire buying experience. Great customer service; will come back for future purchases!
The men that installed our Blaze King stove were very conscientious and did an excellent job.
Easy Buying Experience
I liked the stores comfortable vibe and had an easy experience with Ray throughout the whole process from buying to install.
Wood Stove Insert
Sales staff was very helpful and knowledge about the product. Everything was delivered as promised . The install crew left no mess and did a great job. They answered all our question and demonstrated, how the stove worked . County permit process was a breeze. One call did it. Thanks fireside for a great experience.
Great Installation Team
Good experience all around, although we will have to get through this long summer to really try out our new fireplace. Hap and the installation team were great to work with.
Bob and Pat Fulton
...I found that [my mother's] pellet stove (purchased from another dealer) was not functioning... In a panic, I called fireside... The store manager came out within twenty minutes, spent at least 2 hours repairing...and would not except any payment at all... I would recommend fireside, honestly and without hesitation...
I actually have bought 2 hot tubs from Bend Fireside. I just keep coming back. Great product. Great service, and great people. Thanks!!!
GREAT Customer Service!
Thank you Tyson and Fireside, I had really great service, prices, and delivery.
Great service, installers knew what they were doing. Would recommend this company to everyone.
I really can't say enough about the excellent experience I had with Fireside. The salesman was no pressure, very knowledgeable, and gave good advice about size and placement of the wood stove I bought. It really is perfect for my situation. The installation guys were both very professional and friendly. The only downside I found is that they didn't clean up well when the left. I'm picky about that, though. Other than that it is a very clean installation. When the county inspector came he said that often times he will call Fireside to see if they know something he doesn't with regard to equipment and clearances. I thought that a high endorsement of Fireside. I will recommend Fireside without hesitation.
First Time Hot Tub Owner
From the moment we walked in we felt like we were being taken care of by someone we could trust in the purchase process. I'll be staying loyal in my future purchases.
Joey & Alysha
What a pleaseure
Staff was very easy to work with. It was a pleasure to give our business again.
First off let me say we love the new Lopi stove and the installation is working flawlessly and we realize our experience ordering and bringing our order to completion was somewhat different from many of the reports below, however our experience with Fireside was kind of like swimming up stream the whole time. Perhaps with Fireside being the only place to purchase a Lopi stove in the area, they have little worry you'll go elsewhere. Or maybe their just so busy they've lost their way. But whatever it is, it seemed to take many separate visits to the store and phone calls before anyone became remotely interested in following up on our $5000.00 project. Our frustrations were such that if we could have purchased elsewhere, we would have.. Only after they requested and received 75% up front payment did anything really start to move. A bit insulting for someone with a credit rating over 800! That said, once we finally got the ball rolling things went better and as we indicated earlier, the end product is fine. But in our case, we feel the sales process could have been better.
Staff was so helpful and knowledgeable.
Katy C., Bend, OR
Outstanding Customer Service
We had the pleasure of working with Hap who was tremendous help in our selection process. He provided outstanding customer service and excellent communication to us on our many questions. I would highly recommend Fireside and Hap to anyone! Thanks
Great place & good people. Thanks Tyson!
Pam via Google
Top of the line Harmon
Not installed properly the first time, had to wait for installers to return so I could plug the unit in. The unit is beautiful with the porcelain over cast iron in Majorca brown. The real test will come this fall/winter. I have read many reviews where people had problems with the auto-igniter, so we will see...
I'm impressed with the friendliness and helpfulness of the salespeople.
Rob B., Bend, OR
Exceptional Customer Service
Remember when good customer service was the norm? A big "shout out" to Seth for his great listening skills, attention to detail and follow through. I love my fireplace!
Victoria G. Sisters, OR
Hot Spring Spa Owner
Hot spring spa ACE saltwater system stay away. Saltwater cell lasted 18 mo before it stopped working. Customer service says they last 18 mo to 2 yrs. Cell replacement $800.00 plus installation. 1 yr. warranty. BEWARE.
Nice people, good service.
Anne P., Bend, OR
New Stove Purchase-Installation
Very happy with the stove. Installation was well done in a timely manner. Crew was knowledgeable, professional and helpful. They answered all my questions & were friendly. Overall a good experience. Thanks so much Bend Fireside!
Wonderful Service and Excellent Product...
We had amazing service from the moment we walked in the store until the hot tub was put in place. Seth took the time on two different occasions, to explain everything to us and answer all of our questions to help us make the right decision. The delivery process was simple and quick and the man who helped us with the install (forgot his name) was very caring and took the time to again answer all of our questions. We will definitely recommend this company to anyone looking for outdoor toys. Thanks so much!
We had a problem with our new QuadraFire pellet stove insert the first time we fired it up. After calling your office, your service tech Jacob showed up and did an absolutely stellar job trouble-shooting and fixing the problem with a twitchy safety sensor. He was thoroughly professional and patiently answered the many questions I had. The pride in his work is obvious and so is his customer-oriented attitude. Your service team is awesome!
The installer did a stellar job.
Jeff K., Bend OR
We Will Definitely Be Back!!
We really enjoyed our experience at Fireside. The sales associate was knowledgeable, polite and very helpful. The two gentlemen that did the delivery and installation were very professional and accommodating. We had a great experience!
Mike and Karen McEntee
Installers were excellent and helpful.
David F., Black Butte Ranch, OR
Heat N Glo Gas Insert
Not only is our new Heat N Glo gas insert an efficient heat source for our living room, it is also a stunning visual anchor for the room. Alan was wonderful to work with and the installation was quick and painless. I would absolutely recommend Fireside for your next fire place or insert needs.
Love our Mt Vernon AE Pellet Stove
We purchased the Quadra-Fire Mt Vernon AE insert for our new home built by Doug Young Construction. Allen helped us with our purchase and was very helpful, courteous, and professional. We just moved in and have only used our new stove for a couple of weeks but love it. I have burned round wood for 40 years and really like the convenience and availability of pellets. This stove puts out a lot of heat and I hope it provides years of trouble free service. Thanks Fireside!
Excellent Sales and Service
We had an excellent experience purchasing a gas fireplace from Fireside. Hap, our salesman, was knowledgeable and helpful as we selected our model. The installers were prompt, courteous, careful and cleaned up.
Fireside installed roof vent leaks water
Please call me at 949-292-6089. I took photos for reference and would like a Foreman Tech here to correct roof flashing to proper water tight seal. Urgent .. drywall install soon in my new construction. 60662 River Bend Drive. Monday? call me ASAP. Thanks. Interior stove pipe needs adjust also. I'll point out concern for additional correction. 1-31-16
I recently purchased a Marquis spa from Fireside. The salesperson was Tyson and he was great. The installation guys were also great. Everything went off as planned. Delivery date and time were as planned. I couldn't be happier.
We would like to take this opportunity to commend the work of technicians John Wall and Jacob McNeely in fixing our propane fireplace. They are both very knowledgeable and fixed our problem quickly and effectively. Along the way, they gave us a valuable lesson in propane fireplace use, and even went up onto the roof to check the chimney piping. In addition to being outstanding technicians, we found both of them to be very friendly and polite. Overall, it was a very pleasant experience.
Peter & Cindy
Low Pressure Sales & Good Service
We were treated respectfully and our needs were addressed appropriately. A representative came to our home to do measurements and make recommendations. Installation was quick and some minor adjustments were made expeditiously. Competent and professional.
New comer's remodell
In Love with My New Hot Tub
I love my hot tub! I bought a spa 25 years ago and have had no problems.